Terms & Conditions

General information

This website is operated by Negocios Alternos y Ventas de México, S.A. de C.V.

Our headquarters are located at Boulevard Kukulcan, km 14.6, in Hotel Zone, with C.P. 77500, in Cancun, Quintana Roo, Mexico.

Said agreement is made available to you, THE CLIENT, on the condition that you agree to all of the terms, conditions, and notices it includes.

By visiting our site and/or purchasing something from us, you are participating in our “service” and agreeing to the following terms and conditions (“Terms of Service”, “Terms”), including all additional terms and conditions and policies referenced herein and/or available via hyperlinks. 

All users of the site, including without limitation browsers, vendors, customers, merchants, and/or content producers, are subject to these Terms of Service.

We strongly recommend that you read our Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you are agreeing to the Terms and Conditions of Service. If you do not agree to all the terms and conditions of this agreement, then you should not access the website or use any of the services.

The Terms and Conditions of Service will also apply to any new features or tools that are introduced to the existing store. On this page, you can always review the most recent version of the Terms and Conditions of Service. By publishing updates and/or changes on our website, we reserve the right to amend, delete, or otherwise change any element of the Terms and Conditions of Service. Each user who accesses our page is responsible for regularly reviewing our Terms and Conditions of Service to ensure they remain accurate.

Our booking engine is found at symplebook.me, and for electronic payment processing, we use Stripe. They support the online e-commerce platform that allows us to sell our products and services.

Important Terms

For the time being, acknowledge that you have read our website’s terms of use, which are available on our site. The violation of our website’s terms of service is a violation of the terms and conditions that make up those terms and conditions.

Provision of Services

To receive the service from Cancun Tequila Tasting, you must provide the aforementioned documents at the restaurant, marina, or place of service. We reserve the right to provide the service if they are not presented:

  • Purchase coupon
  • If the service is purchased through our website or a sales executive, the coupon may be presented digitally or physically.
  • The coupon must be shown in print if the service was obtained from a third party.
  • Your booking is not transferable or refundable.
  • Official ID of the coupon holder
  • ID is required with a legible photo, name and signature
  • In case of not carrying the ID, a photo of the identification will be accepted.

*Tequila Tasting at the Lighthouse Restaurant, Tequila Tasting on a boat in Cancun, Tequila Tasting at el Morro Restaurant, Tequila Tasting & Pairing at el Morro Restaurant, as well as Tequila Tasting & Mixology at el Morro Restaurant, do not have ticket office, so that documents must be shown to the tequilero or waiter when arriving at the meeting point.

  • After presenting the requested documentation, you will be invited to go to the corresponding area to receive your service and enjoy the experience.

Important information

  • Remember only to deliver your coupon and identification at the appropriate place; do not deliver these documents to individuals who are not wearing the uniform.
  • In case you have purchased the transportation service, the units do not have a company logo, so it is crucial to be aware at the scheduled location and time.
  • For any modification or cancellation, please review our cancellation and refund policies.

Special Requests

  • Clients with special needs who require assistance can contact us at the phone number or email listed at the end of the document to communicate their requirements.
  • If you have any allergies such as nuts, dairy, fish or any other food, please notify us at the time of your reservation.
  • If you have a special reason for choosing us to celebrate, please let us know in advance. We love to welcome couples, families, and friends.

Purchases made in person

Replacements, refunds, and returns

We hope you are satisfied with your purchase. However, should you find it necessary to return an item, we’ll do everything we can to make the transaction as easy as possible. To arrange this, please contact us at +1 949 294 4719, Monday to Friday from 09:00 a.m. to 1:00 p.m. to 06:00 p.m. (local time) or by email at hello@cancuntequilatasting.com.

  • Please be aware that any bottle of tequila that has been opened cannot be replaced by Cancun Tequila Tasting.
  • All returned products must be returned in good condition, with all packaging intact and within 14 days of delivery of the products to the customer.
  • All returns or refunds will be arranged within 30 days of our acceptance after safe receipt of the returned products.
  • As proof, you must show the purchase ticket.
  • The customer is responsible for the cost and risk of returning the item.

Payments & Billing

  • If you require an invoice, please send your request to the email hello@cancuntequilatasting.com, within a period not exceeding 24 (twenty-four) hours after making the purchase; otherwise, it might not be possible to generate tax receipts after that time.

You must submit the accurate information listed below:

  • R.F.C.
  • Use of CFDI
  • Fiscal Address (With exact Zip Code)
  • Tax Regime
  • Cancun Tequila Tasting reserves the right to accept or reject any transaction.
  • At the time of checking in or making a product purchase, Cancun Tequila Tasting may request the valid bank card and official identification of the cardholder who made the payment.
  • We remind you that payments and purchases made directly in our establishments will be made in Mexican pesos (national currency) at the establishment’s exchange rate, so the amount may vary; Said variation will be reflected in proof of payment.
  • We have a secure server under the SSL (Secure Socket Layer) protocol, in such a way that the information sent to us is encrypted to ensure its protection, thus guaranteeing a secure purchase over the Internet.

Refunds & Cancelation Policy

  • More than 7 (seven) days prior to the experience day, cancellations are subject to a 10% administrative fee; from 7 (seven) to 0 (zero) days before the reservation date or in case of non-arrival, they will not be refundable.
  • Cancellations that apply under the established policies must be made through the telephone numbers and emails that appear at the end of this document. If you do not use your coupon, or do not show up on the reserved day, it will not be refundable.

Consult the Cancellation and Refund Policy document for further details.

Change of visit date

  • For any change in the date of your reservation, this must be notified 48 hours in advance of the start of your experience. You must contact us through our telephone numbers or via email, said information can be found at the end of the document.
  • You may reschedule your experience for another date within 365 calendar days from the date of purchase; changes are subject to venue availability.
  • As long as they are made 48 hours prior to the time of your reservation, date adjustments are free of charge.

Minor policy

Our experiences involve alcoholic beverages, so by law, only people over 18 years of age can participate in the service.

No one who is not of legal drinking age in their nation or who is a resident of a country may purchase products from our website. By placing an order through our site, you warrant that you are of legal age. Because of this, we reserve the right to reject any order, and customers are not permitted to transfer their orders to anyone else. If you are purchasing products as a gift, the recipient must also be of legal age.This is the buyer’s responsibility. At the time of delivery, our sellers reserve the right to request identification if they have any concerns about the recipient’s age.

  • It is not recommended to bring minors as companions.
  • Please get in touch with us by phone or email in advance if bringing a child is necessary.

Photo & Video Service

In all our establishments we have a team of specialists in photography. Unless it is purchased as an extra service, the cost of the experience does not include the aforementioned service. 

  • The number of persons is factored into the costs of photo packages.
  • Drone video is not a part of our services.
  • Photos and videos are shared digitally. Printed photography has an additional cost.
  • The content will only be available for 72 hours after being sent, so it is recommended that you download it immediately after the link has been sent.

Privacy Policy

For information on how we use the contact details provided to Cancun Tequila Tasting, please read our privacy policy statement.

Contact

For any questions or clarification, please contact:

+1 949 294 4719.
hello@cancuntequilatasting.com

Customer support is available from Monday to Friday from 09:00 am to 08:00 pm, or Saturday and Sunday from 10:00 am to 06:00 pm.

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